1. A short welcome message

Every Airbnb house manual should start with a personal welcome message. It’s a great opportunity to establish a connection with your guests – which is especially important if you’re not doing in-person check-ins.

Guests are more likely to leave 5-star reviews if they can feel that there’s a human behind the rental they’re staying at. So let your personality shine through – but don’t go on forever. Remember, this is just the first page of your house manual!

2. Check-in and check-out times

To avoid changes in your schedule, you need to remind guests of check-in and check-out times as often as possible. Your Airbnb house manual is a great chance to do just that. If you want, you can offer your guests a late check-out for free (if your schedule allows), or look at it as an upselling opportunity and charge extra for it.

3. Parking instructions

Unless your Airbnb rental is located on a remote island, it’s likely that a portion of your guests will arrive by car. Be sure to give them parking instructions in your Airbnb welcome letter – and repeat them in your house manual, too.

4. Wifi details

This probably won’t surprise you, but the first thing guests ask when they step into your rental is: “What’s the wifi password?” To make things easy for them, include the Wifi details toward the beginning of your Airbnb house manual.

5. House rules

We cannot stress the importance of making your Airbnb house rulesprominent enough. Setting clear Airbnb house rules can save you from unruly guests and angry neighbors. It can also help you hold your guests accountable if they break any of your rules. 

Be sure to include a list of your house rules in your house manual and use design as a way of stressing their importance. Don’t shy away from putting a red frame around your house rules, for example.

6. How to use appliances

The purpose of your Airbnb house manual is to provide guests with useful information about their stay. If they’ve chosen an Airbnb over a hotel, you can assume that they’ll want to use appliances like the coffeemaker or the washing machine. Make sure they understand how to operate everything – this way, you’ll avoid things breaking and guests getting confused.

7. Local transport information

While this is something that your guests could definitely look up themselves, giving them some insider tips on local transport is a nice gesture. You don’t have to cover everything, but it’s good to mention at least nearby subway stations or bus stops.

8. Sights to see and things to do

While you don’t need to provide a full city or area guide, your Airbnb guests will appreciate a short intro to the destination and its sights. Plus, it’s another great chance to get a bit more personal. Include recommendations for your favorite things to do and restaurant to eat at. You can also add some useful information like directions to nearby grocery stores.